How to file a complaint
Clients wishing to complain may make their complaint to our Head Office by contacting the Compliance Officer. Clients are required to make their complaint in writing or by email. For confidentiality reasons, MSA Financial will deal only with the client or another individual who has the client’s express written authorization to act on their behalf. MSA Financial will acknowledge receipt of complaint within 5 business days. The client must identify the reason or reasons for the complaint. We will review the complaint and provide the customer with a written response.
Kiki Mataragas
Compliance Officer
3333 Boul. De la Côte-Vertu, suite 450 Saint-Laurent, Quebec, H4R 2N1
Tel. (514) 343-0200, ext. 237
Fax. (514) 343-0199
Michael Tavares
President
3333 Boul. De la Côte-Vertu, suite
450 Saint-Laurent, Quebec, H4R 2N1 Tel. (514) 343-0200, ext. 246
Fax. (514) 343-0199
If you would like to take your complaint further, you can choose one of these options.
For Quebec residents who have complaints about life and health insurance & financial products and services
Contact the Autorité des marches financiers (AMF). You can find information about the AMF on its website at www.lautorite.qc.ca
Mailing address:
Autorité des marches financiers
Direction des plaints et de l’indemnisation 800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse Montreal (Quebec) H4Z 1G3
For Ontario residents
Contact the Financial Services Regulatory Authority of Ontario (FSRA) You can find more information about the FSRA on its website at https://www.fsrao.ca/
Financial Services Commission of Ontario 5160 Yonge Street, 16th Floor
Toronto, Ontario M2N 6L9
For Manitoba residents
Contact the Insurance Council of Manitoba (ICM). You can find more information about the ICM on its website https://www.icm.mb.ca/
Insurance Council of Manitoba 466-167 Lombard Avenue Winnipeg, Manitoba
R3B 0T6
For British-Columbia residents
Contact the Insurance Council British Columbia. You can find out more information about the Insurance Council British Columbia on its website https://www.insurancecouncilofbc.com/
Insurance Council of British Columbia Suite 300-1040 West Georgia Street
P.O. Box 7
Vancouver, BC, V6E 4H1
For Alberta residents
Contact the Alberta Insurance Council (AIC). You can find out more information about the AIC on its website https://www.abcouncil.ab.ca/
Alberta Insurance Council
Calgary Edmonton
500 222 58th Avenue SQ 600 10104 103 Avenue
Calgary, AB T2H 2S3 Edmonton AB T5J 0H8