FILLING A COMPLAINT

Examining complaints and resolving disputes

If you are upset about something or feel that you have been wronged by a firm or a representative, that is registered with the AMF who sold or recommended a financial product, you have the right to launch a complaint.

If you wish to file a complaint with a firm or representative registered with the Autorité des marchés financiers (AMF), you must do so in writing. You may use this
Complaint or Allegation Reporting Form to file your complaint.

– We will examine your complaint within a reasonable time and send you a written response.
– If you are still not satisfied, you can ask that we transfer your complaint file to the AMF by completing the Form to Request the Transfer of a File to the AMF
and sending it directly to us.

You will find the complaint form at AMF.com or by clicking on the link below:
http://www.lautorite.qc.ca/files/pdf/formulaires-conso/form-plainte-en.pdf

Please send your complaint to:
MSA Financial
Attention: Kiki Mataragas, complaint departement
3333 Côte-Vertu, suite 450
Saint-Laurent (Qc) H4R 2N1

If you need assistance, you can also send your complaint directly to the AMF by completing and signing the Complaint or Allegation Reporting Form along with the Personal Information Consent and the Form to Request the Transfer of a File to the AMF.